Refund Policy
Refund Policy
Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help.
Returns
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Items are eligible for return within 30 days from the date of delivery.
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To qualify for a return, items must be:
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Unworn, unused, and unwashed.
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In their original packaging with tags attached.
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Free from stains, odors, or damage caused by the customer.
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Non-Returnable Items
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Clearance or final sale items.
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Underwear and intimate apparel for hygiene reasons.
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Customized or personalized items.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5-10 business days.
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Shipping fees are non-refundable.
Exchanges
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We accept exchanges for the same item in a different size or color. If you wish to exchange, please contact us to confirm item availability.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund.
Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item sent).
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We recommend using a trackable shipping service to ensure the safe return of your item.
How to Initiate a Return
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Contact our customer service team at [insert email or phone number] with your order number and reason for the return.
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You will receive instructions on where and how to send your item.